Owens & Xley Consults is a full-service business consulting and advisory company in Lagos, dedicated to providing strategic services in business advisory, planning, and development to small businesses and entrepreneurs. The firm focuses on delivering practical, cost-effective solutions in areas such as business plan development, market research, go-to-market strategies, branding, and process design.

Owens & Xley Consults offers a dynamic environment with opportunities to gain extensive experience by working with diverse clients and on varying projects, providing good ground to build a career in consulting and human resources. The professional setting allows staff to gain exposure to top executives from different businesses and “own” projects, fostering a sense of responsibility and rapid learning.

Description:

Our client is seeking a Customer Service Representative to join their team. The ideal candidate will play a vital role in ensuring customers receive exceptional service and satisfaction throughout their shopping experience.

KEY RESPONSIBILITIES

Customer Interaction & Service

• Greet customers warmly and offer assistance promptly.
• Listen carefully to customer requests
• Provide knowledgeable advice to customers
• Upsell and suggest alternatives
• Handle complaints or returns professionally and resolve issues quickly.
• Take special or bulk orders accurately and ensure proper follow-up.

Product Preparation & Presentation

• Communicate customer orders clearly to the production team
• • Ensure products are weighed, priced, packaged, and labelled accurately before delivery.
  • Maintain attractive product displays and ensure counters are well-stocked.

  Sales & Transactions

  • Operate the cash register/POS system efficiently.
  • Process payments (cash, card, etc.) accurately and issue receipts.
  • Follow up on outstanding customer payments regularly.
  • Handle customer orders and invoices for catering or wholesale clients.

  Teamwork & Shop Operations

• Communicate effectively with colleagues (butchers, cashiers, delivery personnel).
• Monitor customer orders and report shortages or unavailable items.
• Support daily opening and closing duties, including cleaning and cash balancing.
• Participate in store promotions or seasonal campaigns

Qualifications and Requirements:

• OND/HND/B.Sc. in any related field.
• 2–3 years of proven experience in customer service, preferably in a food retail  environment.
• Excellent communication and interpersonal skills.
• Strong attention to detail and a proactive attitude.
• Ability to multitask and work effectively in a fast-paced environment.

Click “APPLY FOR JOB” to apply.