Dangote Industries Limited
Overview
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Founded Date January 1, 1900
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Posted Jobs 0
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Viewed 41
Company Description
Description:
- Provide first-line support and troubleshooting for IT-related issues, including hardware, software, network, and other technical problems
- Escalate unresolved issues to appropriate technical teams and track the progress of the resolution process
- Guide users on how to use IT systems and applications, including password resets and user account management
- Maintain accurate records of all incidents and service requests, including details of the diagnosis and resolution provided
- Monitor the performance and availability of IT systems and applications, identifying and reporting any issues or anomalies
- Provide remote support to off-site users and liaise with other IT teams to resolve any issues that may arise
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- Participate in IT projects and initiatives as required, providing input on end-user requirements and testing new systems and applications
Qualification and Experience
- Minimum of 3 years of experience in IT technical support role
- Excellent problem-solving skills and ability to troubleshoot complex technical issues
- Experience with Microsoft Windows OS, Active Directory and basic networking concepts
- Bachelor’s degree in computer science or related field
- CompTIA Certification is preferred
- Click “APPLY FOR JOB ” to apply.
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