Customer Support Representative
@Chowdeck Nigeria posted 2 weeks ago in Food, Beverage & TobaccoJob Detail
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Job ID 23224
Job Description
Chowdeck is a technology company that provides logistics services to both vendors and consumers. This potentially allows food vendors to deliver meals seamlessly while also providing consumers with an easy platform to order meals from their favorite restaurants in their city.
Chowdeck offers benefits like competitive pay, full medical coverage, MacBooks or laptops, free lunch or allowances, and opportunities for personal and professional growth within a fast-paced environment. The company also provides a sense of purpose, a culture of autonomy, and a chance to work with smart, driven colleagues.
Responsibilities
We’ll trust you to:
- Help Chowdeck customers and riders resolve issues via chat, mobile calls, email, and social media, providing accurate information and appropriate solutions while maintaining a friendly and helpful demeanor.
- Manage customer orders, including order modifications, cancellations, and refunds. Coordinate with relevant teams to ensure timely and accurate resolution of customer requests and ensure adherence to company policies and procedures.
- Stay up to date with the app’s features, policies, and processes to provide accurate information to customers.
- Contribute to the creation and maintenance of a comprehensive knowledge base and support documentation.
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