DUTIES & RESPONSIBILITIES

    Lead the design, mapping, and implementation of seamless customer journeys across all segments and touchpoints.
    Collaborate with stakeholders, including the CTO and product teams, to embed customer experience requirements into operational processes and digital solutions.
    Monitor and evaluate adherence to defined customer journeys, identifying gaps and opportunities for improvement.
    Oversee the performance and development of the Customer Lifecycle Management team, ensuring alignment with strategic objectives.
    Lead the creation of exceptional user experiences across all CX platforms, products, and customer touchpoints.
    Provide customer insights to support product development and ensure alignment with market needs.
    Champion the creation of intuitive and impactful user experiences across CX platforms, products, and service channels.
    Utilize data and customer behavior analytics to assess and enhance CX and UX across all delivery channels.
    Develop and manage a robust customer lifecycle framework that supports revenue acceleration and long-term customer value.
    Define customer value propositions and support their communication across relevant channels.

JOB REQUIREMENTS
Education 
    Minimum Education: First degree in related discipline, Higher Degrees/Professional Certification

Experience 
    Minimum experience:10-years relevant experience in Banking or other relevant Industry