The Registrar of the Joint Admissions and Matriculation Board (JAMB), Prof. Segun Aina, has highlighted key reforms and achievements recorded during his first three months in office, including the treatment of 50,370 customer service tickets.
In a statement reflecting on his first quarter as the Board’s sixth Registrar, Aina said JAMB received 52,517 customer service tickets, out of which 50,370 had been treated. He also disclosed that more than 5,000 outstanding tickets were cleared within his first five days in office.
He said the Board’s candidate-centred roadmap was designed to use human and technological resources to reduce candidates’ difficulties, sustain credibility and deepen public trust.
Aina noted that the Board’s NIN alignment initiative and other targeted interventions had helped thousands of candidates resolve errors in their admission records, NIN-related discrepancies and other administrative issues, enabling them to progress academically and professionally.
The Registrar acknowledged the contributions of his predecessor, Prof. Is-haq Oloyede, and expressed appreciation to President Bola Ahmed Tinubu, the Ministers of Education, JAMB management and staff, tertiary institutions, regulatory bodies, professional associations, CBT operators, security agencies, the media and service partners.
Looking ahead, Aina said the Board would prioritise making the UTME more purposeful, improving the convenience of admission processes for institutions and desk officers, and making JAMB services more accessible to the public.
He added that the Board was working to digitise more services to reduce physical visits and congestion while improving the reliability, resilience and security of its digital platforms.
On the 2027 UTME, the Registrar said JAMB was preparing new innovations to improve the conduct of the examination and candidates’ experience, strengthen the system, eliminate avoidable difficulties and reinforce examination integrity.
He also urged staff to embrace innovation, improve service delivery and treat candidates with dignity, empathy and fairness.
Aina further disclosed that the Board was working towards restructuring its assessment framework to incorporate critical thinking, practical competencies and life skills in line with global expectations and labour market demands.
According to him, the proposed direction would move assessment beyond excessive memorisation and place greater emphasis on intellectual capacity, problem-solving and practical competencies.
He said JAMB would also continue to strengthen the integrity, transparency and international relevance of its admission processes to support the global competitiveness of Nigerian tertiary institutions.
The Registrar said his long-term vision was to build an efficient, credible and responsive examination and admission system whose strength would rest on strong institutions, effective partnerships and accountable personnel rather than the personality of whoever occupies the office.
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