Description:

• We’re actively recruiting a Senior Product Analyst as we continue to scale our growing Product – Growth team here at M-KOPA. You’ll turn messy, multi-channel data into clear, trustworthy decisions that grow the business profitably.

Responsibilities
What You’ll Do:

• At M-KOPA, you’ll own our growth measurement framework – defining key events, conversion funnels, customer cohorts, and success metrics across mobile app, CRM systems, and telesales channels.

Key responsibilities include:

• Building our Looker analytics layer: Collaborate with analytics engineers to create reusable LookML data models, set up governed metrics, automated data tables, user permissions, and use Git for version control
• Moving from spreadsheets to a single source of truth: Audit Excel files, recreate them as data models using dbt, and replace manual tracking with automated Looker dashboards
• Leading the transition to data-driven tools: Help teams migrate from manual spreadsheet tracking to automated dashboards, including migrating funnel data input into structured systems
• Building automated dashboards: Create dashboards for upgrade conversion rates, repeat purchase behaviour, customer lifetime value (LTV), and unit economics
• Designing agent performance and incentive analytics: Build dashboards tracking call volume, conversion rates, talk time efficiency, lead quality, and revenue per agent. Design data-driven incentive structures and real-time leaderboards
• Calculating and tracking customer lifetime value: Build models estimating profit per customer cohort and track early signals predicting long-term value

Qualifications and Requirements:

Your application should demonstrate:

• 5+ years designing, configuring, and deploying Microsoft D365 Finance & Operations solutions
• Strong background in ERP concepts including supply chain, warehouse management, inventory, and finance operations
• Experience managing complex stock movements, reverse logistics, and repair tracking systems
• Proven track record of end-to-end D365 F&O implementations from requirements gathering to post-go-live support
• Experience with multi-phase, multi-country, enterprise-wide implementations
• Ability to work with diverse, distributed teams across multiple countries
• Strong analytical and problem-solving skills with experience in data-driven decision making
• Experience with agile methodologies and cross-functional team collaboration
• Nice to have: Microsoft Dynamics 365 certifications (MB-300, MB-330), experience with Power BI/SSRS, background in financial services or emerging markets.

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