Description:

The Head, Non-Core Application Support is responsible for providing strategic leadership and operational oversight for the support, maintenance, and optimization of all non-core banking applications at Wema Bank. This includes third-party enterprise applications, productivity tools, regulatory platforms, and ancillary systems that support business operations outside the core banking platform.

Job Details

JOB RESPONSIBILITIES

• Lead and manage the non-core application support team, providing direction, performance oversight, and capacity planning.
• Oversee the administration, maintenance, and support of all non-core banking applications including ERP, HR systems, regulatory platforms, and productivity tools.
• Develop and implement application support strategies, SLAs, escalation frameworks, and incident management procedures.
• Serve as the primary IT liaison with business units and vendors for non-core application-related issues, enhancements, and upgrades.
• Manage vendor relationships, support contracts, and SLA adherence for third-party application providers.
• Oversee application patch management, version upgrades, and lifecycle management for non-core systems.
• Ensure business continuity by maintaining application availability targets and implementing disaster recovery plans for non-core applications.
• Identify opportunities to optimize, consolidate, or retire legacy non-core applications in alignment with the IT strategy.
• Collaborate with the enterprise architecture team to ensure non-core applications align with the bank’s technology roadmap.
• Prepare and present regular application performance reports, incident trends, and improvement plans to senior IT management.
• Ensure regulatory and compliance requirements are met across all non-core application platforms.
• Champion user satisfaction by driving continuous improvement in support quality and application usability.

Qualifications and Requirements:

• Education: Bachelor’s degree in Computer Science, Information Technology, or related field. A Master’s degree or MBA is an added advantage.
• Specialized Knowledge Strong knowledge of enterprise application management, ITIL service management practices, and third-party vendor management. Familiarity with ERP, HR, regulatory reporting, and business productivity applications in a banking context.
• Skills:    Exceptional leadership and team management skills. Strong stakeholder engagement, communication, and negotiation skills. Analytical thinking with the ability to manage multiple application portfolios simultaneously. Proficiency in ITSM tools (e.g., ServiceNow, BMC Helix, Freshservice).
• Professional Certification    ITIL Foundation or Expert certification is required. Relevant application-specific certifications are an added advantage.
• Experience: Minimum of 7–10 years of experience in IT application support, with at least 3 years in a management or leadership role. Prior experience in the banking or financial services sector is strongly preferred.

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